1.   Overview

Kollab Healthcare Pty Ltd ACN 679 598 200 (Kollab Healthcare, we, us, our) considers your privacy to be important. This Privacy Policy (Policy) sets out how we collect, hold, use and disclose information about individuals who deal or interact with us.

We treat all personal information collected by us in accordance with this Policy and applicable privacy laws in the jurisdictions in which we operate or in which our users are located including, but not limited to, the Australian Privacy Act 1988 (Cth) (Privacy Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) (collectively, Privacy Laws).  If there is any inconsistency between applicable Privacy Laws and this Policy, the applicable Privacy Laws will prevail to the extent of the inconsistency.

By visiting our website at www.kollabhealthcare.com.au (Website), enquiring about or engaging our services, filling out a contact form or otherwise communicating with us or providing information to us in any way, you consent to us collecting, processing, and using your personal and health information in accordance with this Policy.

2.   Personal Information Collected by Us

Personal information is information or an opinion of an individual whose identity is apparent or can be reasonably ascertained. As part of our mobile physiotherapy business, we may collect personal information, including health information, from you.

We collect a variety of personal information that is reasonably necessary for the purposes of conducting and improving our business and our services. This information may be collected in a number of ways, including:

(a) directly from you, including without limitation through conversations or correspondence to arrange an appointment, via a patient information sheet or during the course of providing clinical services to you;

(b) from other healthcare or service providers;

(c) through marketing research, including surveys and polls;

(d) through any of our other business activities or events; and

(e) through a person seeking employment with us and/or by otherwise having some form of contact with a person, such as by personal contact, mail, telephone, email, video teleconferencing, Internet or other forms of telecommunication.

Personal information and personal health information collected by us may include:

(a) your name and contact details (including street address, postal address, email address, phone number);

(b) medical information including (without limitation) medical imaging, medical history, allergies, treatment history, care plans, medications and risk factors;

(c) transactional information (including your method of payment);

(d) identification documentation and private health care details (if applicable); and

(e) any other information that you provide to us.

Except as outlined in this Policy, we endeavour to only collect personal information about you from you, where it is reasonable and practical to do so. Sensitive information will only be used and disclosed for the purpose for which it was collected by us or for a directly related secondary purpose.

3.   Use of Personal Information

Generally, we use personal information for providing, evaluating, improving, personalising and developing our business, our Services, our other products and service. More specifically, we use personal information for:

(a) providing services, including clinical services and treatments, to you;

(b) providing support to you in relation to the use of our services;

(c) management, training and research activities, including to improve our services;

(d) internal research and statistical purposes (including market segmentation and customer value analysis) and internal business operations (including fulfilling any legal requirements); and

(e) enabling us to forward to you other information or material which we believe may be of interest to you, or which you have indicated you may be interested in receiving.

4.   Disclosure of Personal Information

4.1    Disclosure generally

We do not disclose your personal information to any third party, other than those requiring this information to assist us or those that are directly related to the purposes for which the information was collected, including:

(a) to external service providers, so that they can provide products and services in connection with the operation and improvement of our business including, without limitation, our professional advisors, consultants, administrators and data entry service providers;

(b) to provide services to, or respond to or fulfill requests from, you including for claims and payments;

(c) as permitted under the Privacy Laws or any other applicable law, which may include (without limitation):

(i) in the event of an emergency or your death, to notify or assist to notify a family member or person responsible for your care in relation to your medical condition;

(ii) to public health authorities for purposes related to preventing or controlling disease, injury or disability, reporting child abuse or neglect, reporting domestic violence, and reporting disease or infection exposure;

(iii) to coroners or medical examiners;

(iv) to appropriate persons in order to prevent or lessen a serious and imminent threat to the health or safety of a particular person or to the general public; and

(v) for military, national security, prisoner and government benefits purposes.

(d) if you would reasonably expect that your personal information would be passed to the person to whom the personal information is disclosed;

(e) any relevant authority or enforcement body where we reasonably believe that disclosure is required to bring legal action against a third party;

(f) entities that we propose to merge with or be acquired by; and

(g) with your consent.

5.   Protecting Personal Information

We take reasonable steps to protect all personal information which we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

The precautionary steps we take to protect personal information may include:

(a) adopting measures to protect our computer systems, application software and networks for storing, processing and transmitting personal information;

(b) adoption of procedural and personnel measures for limiting access to personal information by our staff;

(c) regularly reviewing our information collection, storage and processing practices; and

(d) secured encrypted servers, password protection for electronic files, multifactor authentication procedures, securing paper files in locked cabinets and physical access restrictions.

We also take steps to ensure that the personal information we collect is accurate, up-to-date and complete. These steps may include maintaining and updating personal information when it is apparent that updating is required, or we are otherwise advised by you that your personal information has changed.

Notwithstanding that we use our best endeavours to protect all personal information, we cannot completely guarantee the security of your personal information.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

6.   Kollab Healthcare Website

6.1   Website

When you visit our Website we may collect certain information such as your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, and the type of mobile internet browsers you use. This information is used in an aggregated manner to analyse how people use our Website so we can improve our service.

6.2    Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s or mobile device’s storage drive.

Like many sites, our Website uses cookies and other similar technologies to collect information and remember your preferences. You can instruct your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our Services or our other products and services.

6.3    Web Beacons

Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users or to access cookies.

Unlike cookies which are stored on the user’s computer or mobile device storage drive, web beacons are embedded invisibly on web pages (or in e-mail). Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns.

Like many sites, our Website uses web beacons to collect information which is done in accordance with this Policy.

6.4    Analytics

We may use Google Analytics and other third party analytics software to track your usage of our Services. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of our Services, to prepare reports on its activities and share them with other Google services.

Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal information collected by Google includes cookies and usage data, which is processed in the United States of America (subject to changes in Google’s data processing policies). You can find Google’s privacy policy on their website.

6.5    Third Parties

Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site which you visit.

We confirm that we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites, products or services whatsoever.

You should be aware that your ability to opt-out of a third party tool or platform will depend on the conditions governing your agreement with that third party.

7.   Direct Marketing

We may use your personal information to notify you of services that we are able to offer you from time to time. You can opt out of receiving any marketing communications from us by following the opt out instructions in those communications.

8.   Accessing and Managing Your Personal Information

Right to Access

We will provide you with access to your personal information held by us, unless:

(a) giving access would be unlawful; or

(b) denying access is required under any applicable law.

If you wish to request access your personal information, please contact us at hello@kollabhealthcare.com.au.

Amendment of Personal Information

You can contact us to update or correct your personal information at hello@kollabhealthcare.com.au.

Depending upon the personal information you seek to access, you may be asked:

(a) to put your request in writing with evidence to verify your identity; and/or

(b) to provide further details to assist us in responding to your request in a timely manner.

We will respond to a request for access to personal information within a reasonable period after the request is made (or such other period required by law).

If we elect not to correct your information, we will within a reasonable time (or such other period required by law) notify you of the reason for our refusal, the mechanisms available for you to complain about our refusal and such other matters required by the applicable Privacy Laws.

9.   Complaints

We strive to ensure our compliance with this Policy and to regularly review our practices under it.

If at any time you have a complaint against us regarding our Policy, including a breach of the Privacy Laws, we invite you to contact us at hello@kollabhealthcare.com.au. All complaints made will be dealt with in confidence. We endeavour to respond within 30 days of receipt of a complaint with a resolution or proposed resolution of the issue raised.

Please note that you may also make a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of your personal information. Information on making a privacy complaint can be found on the OAIC Website.

10.   Variations

We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our Services. We will not reduce your rights under this Policy without using our best endeavours to first provide you with notice. It is your responsibility to check our Policy every now and again to ensure that you are aware of any changes made to it.

11.   Further Information

For any further information about this Policy please contact us at hello@kollabhealthcare.com.au.